Shopping Guide

SHIPPING METHOD

  • Shipping operator: REGISTERED AIR Small PACKET
  • Purchases are normally shipped within 7-10 business days after order receipt.
  • Please take note that delivery may be delayed at times of high order volumes.
  • Products are not dispatched on Saturdays, Sundays, or public holidays, or during the year-end/new year holiday.
  • Shipment dates can not be specified.
  • Shipment arrival can be delayed due to weather-, road-, or regional conditions.
  • Separately ordered items cannot be shipped together. All orders are shipped individually.
  • Gift wrapping and shipment with a shopping bag enclosed are not available.
  • 日本への発送は行っておりません

PAYMENT METHOD

  • CREDIT CARD (VISA, MASTER, AMEX)
  • PayPal

Customs duties and taxes Purchases shipped to destinations outside of Japan may be subject to customs duties and customs fees. All customs duties and customs fees in such cases must be paid by customers. Please note that the Company accepts no responsibility for customs procedures

Orders & Returns

SHIPPING CARRIER

Shipments are via EMS, REGISTERED AIR Small PACKET.

SHIPPING FEE

Shipping fee is set as below:
Asia:US$10
Europe:US$12
Oceania, North America, Central America and the Middle East:US$12
South America & Africa: US$ 15

DELIVERY TIME

Please allow 7-10 business days for order processing and verification.
At the latest, delivery will be made with 30 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.
Products are not dispatched on Saturdays, Sundays, or public holidays, or during the year-end/new year holiday.

日本への発送は行っておりません

RETURNS

About returned goods exchange

  • If you receive the item at hand, please confirm immediately whether the item is incomplete.
  • Basically, items that can be returned or exchanged will be limited to items of "State at the time of sending".

Procedure of communication of returns / size exchanges

In any case, please note that we will not accept any returns or exchanges without notification. Although we are sorry very much, please describe the contents of the following to "within 7 days after delivery of goods", please contact by e-mail.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@inge.co.jp

Shipping

To return your product, you should mail your product to:

I NEXT GE inc.
2-24-4 Nishi-gotanda, Shinagawa-ku, Tokyo, Japan

ZIP CODE 141-0031

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.